Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts

Thursday, April 9, 2009

This is supposed to be the BEST medical available in the world?

have been stationed in one place for over two years. I have had a BIG share of problems with Fox Army Health Center. During my time as a waiting spouse. I was told we had an advocate that would give us priority. I got disgusted with her BAD attitude and just called the regular appointment line and didn't have a problem for awhile. THIS is after I complained that several doctors refused to give me a referral to a bone specialist to monitor my arthritis. I totally disagree with the way they speak to patients. I disagree with how the patients are treated. I don't think they would get a lot of business in the civilian world. I have been told by a Patient Care Representative. That being a Waiting Spouse I just wanted special attention. I then got a hold of the COL over Fox's number and I had a doctor call me back and just think it was in my best interest if I didn't see a doctor at Fox and go off post for a civilian PCM. I brought this up to some people's attention around post. I was told that is ILLEGAL. I was told I must be making it up or over reacting. I could care less. My daughter is rarely ever sick enough for me to have her seen. I can treat allergies but when they linger or cause discomfort that's when I seek help. On the 1st of April she was seen by a pediatrician at Fox and the Pedi said she had a slight ear infection. She also had allergies that were draining which caused the cough. Give her meds, dry up her sinuses and it should all clear up. So since the first Skylar has been on Amoxicillian, Singular, and Zyrtec. The antibiotic against my better judgement I just don't believe in them but I am giving it to her. Over a WEEK later.... TODAY I call to make her another appointment because she isn't getting better. Her cough isn't going away and frankly I am tired of every time I take her in being told she has allergies and them sending her away. Its a waste of both of our time because she is on Zyrtec almost ALWAYS when a cough starts she gets the humidifier. The moment she has to leave a humidifier she is coughing up a lung again. Today Fox closes early for training. I realized that before I called but I was also told LAST WEEK. If she wasn't getting better to call back and get a doctors note. So that's why I called to get an appointment (for anytime, and a doctors note)I spoke to the appointment desk and as I predicted no appointments available at all today amongst ALLLLLL the doctors and PCM's at Fox. Alrighty then they transfer me to a nurse to see if I could at least get a doctors note for school. The nurse spoke to me this morning on two occasions. Telling me she would REALLY like Skylar to be seen. Each time my pleas went unanswered to the appointment desk. I call the nurse back and tell her they said nothing was available for Friday or Thursday. She looked and there were two ACUTE appointments available for Skylar's PCM (which I would have loved for her to see someone else but at this point I wasn't picky.) Dr. E's nurse gave me the ACUTE appointment times for these appointments. Explained to me they don't show up till 24 hours before the appointment time. I was supposed to call Fox at 9:30 or 10:10... To make the playing field even I decided to chance it at 10:35... The appointment desk decides to ARGUE with me. They have a bad attitude! I get upset and frustrated (HEY I am pregnant it doesn't take anything lmao much lesss MUCH) I try to stay polite and calm and tell her I already spoke with the nurse available at this extension several times and she said there was an Urgent Care (or I couldn't remember the phrase) appointment available at 9:30 or 10:10 that they wouldn't show available to the appointment desk until 24 hours prior. Of course they think I am lying. Don't they always because I call them up every hour just to bug harass and otherwise LIE to these MORONS. She said HMM I will have to speak with the supervisor about it. I said why don't I speak to them? She said oh look we have a 9:30 cancelation for Dr E. YEAH FREAKING RIGHT... NOW who's lying? I made the appointment and she then proceeded to argue between DIAGNOSES and SYMPTOM. I said my daughter was seen on the first she had an ear infection and allergies. She is NOT getting better the nurse wants her seen again. They argue. You don't KNOW she has an ear infection um YES I DO. After SEVERAL phone calls back and forth I get the mysterious 9:30 am appointment that was a sudden cancelation at the same time as I ask to speak to a supervisor. I call my husband to complain. Of course he's in freaking busy army mode... UGH and I call back to speak to THE supervisor and she's JUST as RUDE and DENIES it ever happened. WTH!
ALL BE DAMNED If I trust them with my newborn's health. I WILL be finding a civilian Peditrician... PAYING for a co-pay... and taking both of my kids to them. ASAP!

If you've ever been to the free clinic down town... this is how I am OFTEN treated at Fox Army Health Care... My kids will be going standard because the care could be very dangerous!!! HMO's SUCKKKKKKKKKKKKKKKKKKKKK SUCK
Thank You Mrs Hilary Clinton!

Friday, June 6, 2008

Dell customer service

This is the complaint that Rick and I made with the BBB against Dell.  I recently purchased an extended warranty on my year old Dell Computer. My Wife called while I am deployed to the middle east after experiencing a technical problem today. She called Dell Tech Support. She was already warning them to not leave her without a computer since this is a source of income for her and also the main way of communication between her and I while I am deployed. She started the call around 11 o'clock. She went through 5 tech's one of which made the computer unresponsive and it still didn't work correctly after several system restores and a direct connect. She insisted in being connected with a supervisor. Her requests went denied until she gave them one last chance. She was then connected with a customer care rep. My wife told the Customer Care Rep My wife spent more than 3 hours on the phone with Tech Support and they made the issue worse and made my computer unresponsive. My wife had spent enough of my day on the computer and My wife needed to go do other things. She begged My wife to give tech another chance. My wife told her My wife needed her computer so she could send me a replacement and My wife would send mine back and My wife would be happy to send mine back to get fixed. She wanted to transfer me to tech support and she would explain they would only have a couple of minutes. My wife gave the phone to my son while she stepped away. They got disconnected. My wife called back the number she was given and went through the last two tech supports and finally gave up after starting back at square one. What good does a warranty do if they just make the problem worsen and spend hours of our day fixing it through a telephone and a direct connction to the dell system?


So this was weeks ago at the end of April. I was contacted by Dell and they tried to do it there way and continue to do it there way and I wasn't having it. They continued to blow me off and yell at me. They have continued to call me and harass me finally someone who seemed to understand what I am going through has done some tests and still no answers. My next option will be to get my hard drive backed up on my own dime and reinstall Vista. The fact this guy took time out and sent me the disks that I was supposed to have been sent when I ordered my dell tells me something.


Rick and Suzy both sent me this link


Dell deceived customers, judge says